Refunds and Returns Policy
Effective Date: July 10, 2024
1. Scope
This Refunds and Returns Policy applies to services purchased from Jumpstart Performance (“we”, “us”, “our”) through our website www.jumpstartperform.com.
2. Returns
As services provided by Jumpstart Performance are intangible and typically customized to each client’s needs, we do not offer returns for change of mind or dissatisfaction after services have been rendered. However, we are committed to customer satisfaction and will work with you to address any concerns or issues that may arise during or after the service delivery.
3. Refunds
We offer refunds in the following circumstances:
- Non-Delivery of Services: If we fail to deliver the agreed-upon services within the specified timeframe and are unable to resolve the issue promptly.
- Cancellation of Services: If you cancel your service request before any work has commenced and payment has been processed.
- Quality Concerns: If the services provided do not meet the specifications agreed upon and we are unable to rectify the issue to your satisfaction.
4. How to Initiate a Refund
To initiate a refund request, please contact us at jumpstartperformance4@gmail.com within 7 days of the service delivery date. Please provide the following information:
- Your name and contact details.
- Order number and date of purchase.
- Reason for requesting the refund.
5. Refund Process
Once your refund request is received and approved:
- We will process the refund within 30 days to the original method of payment.
- Refunds will be issued in the same currency as the original purchase.
- Any fees or costs associated with the refund transaction (such as bank fees) will be deducted from the refund amount, if applicable.
6. Contact Information
If you have any questions or need assistance regarding our Refunds and Returns Policy, please contact us at:
Email: jumpstartperformance4@gmail.com
Address: Vasil Gjorgov 21, 1000 Skopje, North Macedonia
This Refunds and Returns Policy ensures clarity on the process, conditions, and timeframes for requesting refunds for services purchased from Jumpstart Performance. It aims to be user-friendly, fair, and transparent for both customers and the business.